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When times get tough

Posted by Kirsten Lowis on 1 October 2017
When times get tough

When times get tough...

We seem to be bombarded constantly with news of the difficulties faced by business. Unprecedented stock market losses, falling industrial investments, more bureaucracy, credit worries, spending in decline are we in recession, or is it merely a 'severe downturn'?  

Is it all bad news? Certainly not. Is there anything a businessperson can do to overcome these pressures? Absolutelybut success in these challenging times is never easy.  As always, it demands commitment, hard work and an obsession with customer service.

In difficult economic times, many businesses focus on cutting costs an understandable and generally prudent thing to do. But some try to cut costs by cutting corners on customer service. This is exactly the wrong thing to do. Right now, service matters more than ever.

So, remember that service is the currency that keeps our economy moving.  I serve you in one business, you serve me in another. When either of us improves, the economy gets a little better.  When both of us improve, people are sure to take notice. When everyone improves, the whole economy grows stronger and there is no longer any reason for the depressing headlines to which we've become so accustomed.

Together, we can all start looking after our customers and let the economy look after itself.

Let's get zooming...


Kirsten LowisAuthor: Kirsten Lowis
About: As the Founding Director of Zoom in Business - a subscription-based network and magazine, NQ Business Sales - a business sales firm based in North Queensland, and Bizrich - a business valuation firm, Kirsten has learnt from the trenches and brings a wealth of personal and professional experience and knowledge to our members. With over 13 years as a franchisee, retailer and start-up business owner, Kirsten has worked closely with fellow coaches, hundreds of clients and the best facilitators in Australia who have run their own business or have experience in running a business and teams. Kirsten’s extensive knowledge and experience as a Registered Business Valuer and Licenced Business Broker helps our readers and members improve awareness of the state of the market, understanding and confidence in buying, growing, valuing and selling their business, while connecting them with local and international news stories and experts to create a capable and dynamic business network.
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