Mystery shopping is evaluating aspects of your business (or your competitors) through the eyes of a regular customer. Learn how to do it from our experts.
Customer Service Standards
A customer service standard is the interaction between a business and its customers. Customer service standards are excellence, response time, accessibility, delivery time and commitment and must be constantly monitored and incorporated into the strategic planning of a business.
|Venue:||At Your Desk|
|Tuesday 11th November 2014|
|Phone Enquiries:||1300 249 742|
|Email Enquiries: ||email@example.com|